What I Do
I’m a senior service designer with a soft spot for messy systems and invisible pain points. I help public agencies and mission-driven orgs untangle complexity and design services that actually work for the people who use—and deliver—them.
My practice sits at the intersection of service design, UX research, and CX strategy. I bring structure to chaos, translate research into action, and make even the most bureaucratic processes feel a little more human.
How I Work
I design like a generalist with a systems brain and a researcher's heart. My work is grounded in deep listening, co-creation, and visual thinking.
•I map what’s broken—across journeys, touchpoints, and back-end processes
•I surface insights from users, staff, and stakeholders
•I run workshops that turn friction into shared direction
•I build prototypes that help orgs imagine new ways forward
•I advocate for services that respect people’s time, energy, and trust
Whether I’m redesigning a permitting process or navigating a 12-agency legacy workflow, I bring the same goal: make the service better and leave the team stronger.
Where I’ve Worked
You’ll usually find me embedded in the public sector—designing for complexity, compliance, and constraints. A few places I’ve consulted for:
•Alcohol & Tobacco Tax and Trade Bureau (TTB)
•Department of State (DOS)
•International Trade Administration (ITA)
•Consulting for companies such as Roche, Ford, and Cardinal Health
•Federal consulting firms in the 18F/USDS orbit
•Nonprofits and civic tech partners supporting large-scale systems change
Roles I’ve held: Design lead, service designer, game designer, user researcher, workshop facilitator, systems whisperer.
Why Me?
Because I know how to move between the big picture and the fine print. Because I think in maps, questions, and feedback loops. Because I’ve been in the room when the workflow diagram runs off the page—and I’ve helped teams figure out what to do next.
I balance rigor with approachability, structure with flexibility, and always try to leave space for humor and humanity in the process.
Outside of Work
I build and paint Battlemechs, illustrate for fun, create games (and kickstarted one successfully!), and write fiction in my downtime. I think in patterns, story arcs, and systems—even when I’m worldbuilding. It keeps my curiosity sharp and my creativity weird (in a good way).